Since we aim to pack and ship out orders from our customers as quickly as possible, orders can only be cancelled within six hours from the time of purchase. To cancel your order, please use the contact form and select the ‘Cancel order’ subject. It is also important to provide the right order number, if not the cancellation request will not go through. Requests without a correct order number will not be successfully processed. Any payment for the order will be reimbursed to your original payment method. If you paid through your credit card, your card will be issued with a refund. If you paid using your PayPal, your PayPal account will also be refunded. Please note that if you will cancel your order, the funds may have a hold of them for one (1) to three (3) days by your bank or credit card issuer. We are hoping that you’ll understand that these holds are out of our control.

You can request a refund or reshipment for the product(s) you ordered if you will not receive them within the guaranteed time (50 business days, excluding 2-5 days processing), if you received the incorrect item, if you cancel your order within (six) 6 hours from the time of purchase, or if you do not want the product you received (you must return the product at your expense and the item should be unused) within 30 days and send us the working tracking code including the name of the shipping company for us to be able to track the return shipment. Once we receive the package, we will issue a refund. This is our return address:, PO Box 1008, 7940 KA Meppel, The Netherlands.

We cannot issue the refund if your order will not arrive because of the factors within your control (e.g. you provided the wrong delivery address), your order does not arrive because of exceptional circumstances outside our control (e.g. not picked up at the pick-up point, not cleared by customs, delayed by a natural calamity) or if you cancelled your order after six hours of purchase.

You can process your refund request by filling out our contact form and select the ‘Refund order’ subject. It’s also essential to provide a correct order number. Otherwise, we can’t successfully process your request for a refund. You can submit refund requests within (fifteen)15 days after the guaranteed period for delivery (50 business days) has expired.

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