Frequently Asked Questions
Do you have any questions or need to get more information? Please check the frequently asked questions and our answers below:
Important: Please keep in mind that if you will cancel your order, the funds may have a hold on them for one to three days by your bank or credit card issuer. Please be cognizant that these holds are completely out of our control.
Sometimes we sent the correct product or order, but since there are wide choices of variations you can choose while purchasing (often with different prices), it is possible that you have picked the variation you received, instead of the “main” product shown on the product page.
But do not worry, if you think that we sent the wrong item, please fill out our contact form and choose “Wrong product received” subject. You need to upload 1 or more photos. Please make sure that the photo(s) of the incorrect product(s) you received are clear. It will help us better if you can provide a clear detailed description containing how the product you received is different from the product information listed in your website. Please have in mind to enter the correct order number as well when you submit the contact form.
If your credit card account is in a currency other than EUR (e.g., PHP), you may be charged at a different conversation rate than what is quoted on our website. You might also be subjected to a foreign currency transaction fee. Please consult your bank or credit card provider if you are uncertain. We are not accountable for the exchange rate of any charges your bank or issuing credit card company may charge on your account.
If after doing the aforementioned and you still didn’t see an email notification, you may have entered an incorrect or invalid email address during the order process. Please contact us by filling out the contact form and select the ‘Not receiving notifications’ subject.