Do you have any questions or need to get more information? Please check the frequently asked questions and our answers below:
Since we aim to pack and ship out orders from our customers as quickly as possible, orders can only be cancelled within six hours from the time of purchase. To cancel your order, please use the contact form and select the ‘Cancel order’ subject. It is also important to provide the right order number, if not we can’t process cancellation request. Requests without a correct order number will not be successfully processed. Any payment for the order will be reimbursed to your original payment method. If you paid through your credit card, your card will be issued with a refund. If you paid using your PayPal, your PayPal account will also be refunded.
Important: Please keep in mind that if you will cancel your order, the funds may have a hold on them for one to three days by your bank or credit card issuer. Please be cognizant that these holds are completely out of our control.
In the event that what you have received is not what you anticipated or as described on the product detail page, please check the order confirmation in your mailbox.
Sometimes we sent the correct product or order, but since there are wide choices of variations you can choose while purchasing (often with different prices), it is possible that you have picked the variation you received, instead of the “main” product shown on the product page.
But do not worry, if you think that we sent the wrong item, please fill out our contact form and choose “Wrong product received” subject. You need to upload 1 or more photos. Please make sure that the photo(s) of the incorrect product(s) you received are clear. It will help us better if you can provide a clear detailed description containing how the product you received is different from the product information listed in your website. Please have in mind to enter the correct order number as well when you submit the contact form.
You can choose the currency you prefer on top of our website. All items prices will be automatically converted into the selected currency based on Google Finance converter. More often, all transactions will be handled in EUR, meaning to say you will see the total order amount on the order confirmation in EUR.
If your credit card account is in a currency other than EUR (e.g., NZD), you may be charged at a different conversation rate than what is quoted on our website. You might also be subjected to a foreign currency transaction fee. Please consult your bank or credit card provider if you are uncertain. We are not accountable for the exchange rate of any charges your bank or issuing credit card company may charge on your account.
You will receive the order confirmation and shipping notification at the email address you have provided when placing your order. If you did not receive the verification email in your inbox, kindly check the Junk and Spam folder of your email account. Likewise, please verify any firewall or anti-spam software you installed that might block our emails.
If after doing the aforementioned and you still didn’t see an email notification, you may have entered an incorrect or invalid email address during the order process. Please contact us by filling out the contact form and select the ‘Not receiving notifications’ subject.
Ceintuurbaan 18 (8556)
8024 AA Zwolle